Terms and Policy

PRODUCT WARRANTY / RETURN POLICY

NO	PRODUCT CATEGORY	WARRANTY DURATION
1	*ALL PHONE CHARGERS, CABLES, LAPTOP CHARGERS, POWER CABLE & SPECIAL CABLES ( Except Essager Brand)*	7 days
2	*ALL EARPIECES ( Except the QKZ brand)*	7 days
3	MEMORY CARD(Chupez)	7 days
4	GAMING THUMBSLEEVES & GLOOVES	7 days
5	ALL BLUETOOTH EARBUDS/HEADSET, GAMING HEADSET & SPEAKERS ( Except Oraimo, Itel, & QCY Brand)	14 days
6	ALL GAMEPADS, PHONE COOLERS & GAMING ACCESSORIES	14 days
7	ALL ESSAGER PRODUCTS	14 days
8	ALL QKZ PRODUCTS	14 days
9	WIRED & WIRELESS GAMEPADS	14 days
10	GAMING TRIGGERS & PHONE COOLER	14 days
11	ALL ESSAGER PRODUCTS	14 days
12	WIRELESS MICROPHONES & WIRED MICROPHONES	14 days
13	SMARTWATCHES & ACCESSORIES	14 days
14	PHONE STAND & TRIPOD STAND	14 days
15	TV BOX, MINI PROJECTOR	14 days
16	MINI RECHARGEABLE FAN & LAPTOP FANS	14 days
17	MINI LED LIGHT & RING LIGHT & USB LIGHT	14 days
18	HUMIDIFIER	14 days
19	THINKPLUS & MAGIC WARRIOR FLASHDRIVE	14 days
20	WIRELESS KEYBOARD, WIRED KEYBOARD, WIRELESS MOUSE & WIRED MOUSE	14 days
21	ROUTERS, POCKET MIFI & NETWORK	14 days
22	STYLUS PEN	14 days
23	ADAPTERS & HDMI CABLES & DISPLAYPORT CABLES & USB DONGLES	30 days
24	LAPTOP STANDS	30 days
25	EXERNAL HARDDRIVES, HARDDRIVE CASE, HARDDRIVE CABLE & SSD CASE	30 days
26	USB LIGHT & SMARTLIGHT	30 days
27	ALL ORAIMO PRODUCTS (except chargers, USB cable, Earpiece)	30 days
28	ALL ITEL PRODUCTS (except chargers, USB cable, Earpiece)	30 days
29	SANDISK MEMORY CARD	30 days
30	USB HUBS	30 days
31	BLUETOOTH EARBUDS (QCY Brand)	30 days
32	SANDISK & LEXAR FLASDRIVES	30 days
33	*UK USED LAPTOPS*	*14 DAYS*
35	*UK USED PLAYSTATION CONSOLE*	*14 DAYS*

TERM AND CONDITIONS APPLY( We Either FIX the old product OR we ISSUE A NEW one)

PLEASE NOTE:

1. Customers should ensure they present a hardcopy or digital receipt issued to them at the time of purchase.

2. Proper inspection of the product will be carried out by our staff first, to determine the cause of the damage. Before any replacement is issued

3. In certain case. We may have to fix the old product. Instead of issuing a replacement

4. PLEASE BE RESPECTFUL WHEN LOGGING YOUR COMPLAINT. THANK YOU…